Guaranty and warranty conditions

Guarantee conditions and Reclamation SECTRON Ltd.

This warranty and returns, in accordance with applicable law, governing the conditions and extent of guarantees provided by the seller of goods shipped to the buyer, as well as procedures for handling complaints of rights exercised by the buyer of the delivered goods, except goods mentioned in the following paragraph.
If part of the goods supplied by the seller to the buyer the original warranty of the manufacturer or distributor of the goods, then the purchaser is required to comply with the instructions on the warranty of the goods.
This warranty and returns policies are an integral part of every contract of sale between the seller and buyer. ZPaRŘ are valid and binding, unless in the framework agreement, purchase agreement or the appendix in these contracts or other written agreement the parties will reach agreement.

A / Warranty

1st Warranty Period
a) the seller provides the buyer a guarantee for quality goods at below the length of the products divided by category, unless the warranty card, certificate of delivery of goods, delivery note, if necessary. other evidence of the goods does not separate warranty is provided by the seller.
Modems, terminals, routers and other terminal equipment ... 24 months from date of purchase
Modules (GSM, GPS, Bluetooth, Wi-Fi, etc.) ... 12 months from date of purchase
Accessories ... 24 months from date of purchase
b) guarantee the quality of the seller takes a commitment that the supplies will be for some time to be eligible for normal use, if necessary. agreed purpose and by maintaining the normal, eventually. agreed characteristics.

c) The period between filing a complaint until the buyer after the correction was bound to accept the goods, with the warranty period.
d) The warranty applies to products supplied by SECTRON Ltd. and sold in stores in the Czech Republic.

2nd Terms of the guarantees
- Seller is responsible for defects that have sold goods or services at the time of their receipt by the buyer.
- Unless the goods are declared to be sold as used goods, the seller is responsible for the defects listed below, which becomes apparent during the warranty period.
- On-hand goods seller provides a guarantee to the extent specified in the ZP, respectively. in the guarantee or the delivery note or other document used for things it is possible to shorten the warranty period?. months, provided that the seller follows the buyer agrees. The seller is then obliged to bring in a proof of purchase.
- The warranty covers material defects, functional defects or defects caused during manufacturing, assembly or installation of goods by the seller.
- Arrangements for application of liability for defects is the regular routine user maintenance of facilities in accordance with user´s manual, installation instructions and procedures as well as the recommendations of the seller.
- The warranty does not apply to defects caused by poor service, unprofessional, or inappropriate handling, usage and installation that are contrary to the user´s manual (with special components can be in English only) or electrostatic discharge damage. The warranty also does not cover equipment damage due to excessive mechanical wear.
- The warranty does not apply if the initial malfunction, the manufacturer installed software, due to the intervention of the purchaser or a third party to set the installed software.
- The warranty does not cover defects resulting from the use of incorrect or faulty software, incorrect or inadequate supplies, or for any damages resulting from such use.
- Equipment for data storage as technical equipment, whose failure is an objective phenomenon and is stochastic in nature. Seller is not liable for damage caused by data loss caused by failure of equipment intended for storage.
- Seller is not responsible for any loss, damage or misuse of data that are stored on storage devices in a computer system. When handing over the goods for repair, the buyer´s obligation to secure the creation of an adequate backup necessary data and prevent its possible misuse.
- Seller does not guarantee full functionality of application software in versions that are not appropriate (not created) for the operating system. For any problems caused by the limited functionality of applications which do not meet this condition, seller assumes no responsibility.
- The warranty does not cover damage caused by natural disasters, violent damage, weather or other external events that occurred after the risk of damage to goods or for damage caused during the operation under extremely unusual circumstances.
- The warranty expires in case of unlawful interference with the goods by a person other than the seller or the person responsible for this action was specifically commissioned by the seller.
- The above conditions guaranteeing the purchaser is required to be reflected in its contractual relationship with its customers.

3rd Scope safeguards
a) the seller provides the goods supplied under these MDs warranty period, which runs from the date of the sale of goods to the buyer. The warranty period is extended for a period during which the goods were repaired under guarantee.
b) The Seller shall provide Purchaser extend the warranty period for goods within 14 calendar days to cover the time needed to sell goods to customers.
c) The goods delivered by the seller as compensation for goods legitimately claimed (according to the Complaints Procedure for the seller) Seller will provide a new guarantee period of at least 24 months from the date of delivery of replacement goods, if there is no warranty or výdejce to substitute goods specified warranty period to another.
d) The goods are delivered to the purchaser as compensation for the claimed goods (under section 3d), selling does not extend warranty periods under item 3c.
e) The Seller shall consider the complaint and the nature of product liability to decide the manner of its solution. The buyer must provide seller assistance needed to establish the claimed right of liability for defects, to verify the existence of the defect as well as product warranty repair. Buyer claims resulting from defects in the product depends on whether it is a defect removed or unrecoverable.

B / Complaints

1st Complaint procedure for defects
a) the buyer is obliged to goods supplied by the seller as soon as look at the risk of damage to goods, respectively. after delivery. Buyer must make a tour to detect any defects that may be appropriate for expert examination to find out.
b) In case of defects, which constitute a material breach of contract of sale the seller, the buyer may exercise the right to exchange goods within 3 days of delivery.
c) The Buyer shall any such defects detected immediately notify the seller. Regarding the defects giving rise to the right buyer to apply for these defects claims, the buyer is obliged to apply the complaint without undue delay the procedure laid down in this Complaint Procedure. Defects that existed at the time the risk of damage to goods, but showed later, the buyer is obliged to notify the seller as soon as the defects can be detected by exercising reasonable professional care.
d) The Buyer shall apply the complaint in writing (or fax or e-mail) notification of the defects identified goods to the headquarters of the seller. Buyer seller delivers defective goods at their own expense.
The notification must contain a list of defective goods. For each item (ie, for each piece) must be stated:
- Serial number on the list
- Code of the goods from the sales document or catalog seller
- Description from the sales document or catalog seller
- Type designation according to the manufacturer´s label on the goods
- Serial number if the goods are
- Brief description of deficiency
- Number of the document by which the goods were purchased
- Warranty, has been issued
If the buyer does not prove the legitimacy of claims by these documents, the seller has the right to reject the claim.
Based on the list of defective goods under paragraph c) assign a registration number the seller claims and send him an acknowledgment of receipt of complaint.
e) If the buyer fails to claim a claim for a substantial part of the claimed device accessories, equipment does not assume the seller claims.
f) If a seller is found (by testing), claimed that the product is defective, considered the complaint as unjustified. Seller reserves the right to recover costs incurred in connection with unauthorized claims. Calculation of service intervention in this case will be based on valid price list of manpower and transportation costs.

2nd Removal of defective goods under warranty
a) In the event that the buyer claimed by defects in goods covered by the warranty under the applicable warranty seller, the seller will eliminate defects by repair or replacement of the defective component or device correctly. Seller is in agreement with the buyer is entitled to deliver goods in exchange for defective goods other fully functionally compatible, but at least the same or better technical parameters. Choice about how to respond to a complaint under this paragraph belongs to the seller. For the defect is considered a defect, when their removal will not suffer the appearance, function and quality of products and repair can be properly implemented within the period specified in more detail in paragraph b) of this article. Assessment of the nature of the defects for the seller.
b) The Seller shall execute a claim in the manner described in paragraph a) within 30 days from receipt of defective goods, and reserves the right to modify this period. Daily settlement is considered the date when it was repaired or replaced goods are handed over to the buyer. Unless sellers with regard to the nature of the defect can settle the claim within that period, the purchaser agrees with alternative solutions. If such agreement, the seller is obliged to provide financial compensation to the buyer in the form of credit. The credit is issued at the current price of the goods claimed. Current cost is the seller´s price list applicable at the time of filing a complaint at the dealer category. If the price of defective or replacement part is the price list the seller, the seller is the price according to its internal regulations and communicate it to the buyer prior to issuing credit.
c) recognizing the claims of goods type data storage devices, there is no buyer is entitled to damages resulting from loss of data caused by defective equipment.
d) The seller must give the buyer the confirmation that the complaint, as well as the implementation of the removal of defects and its duration.

3rd Claim delivery

a) The more also determine the difference in the quantity or type of goods, the data on the delivery note and actually delivered the goods, the buyer must make the next working day from the findings of this report the facts to the seller, the observed difference.
b) Upon receipt of the goods and the inspection of the buyer is obliged to carry out production (serial) number catalog and production (serial) numbers marked on the delivery note. In the event that the buyer finds the difference, it has an obligation to contact the seller to the next working day. Seller shall remedy the difference and send a corrected bill of delivery. Failure to observe this procedure, the buyer runs the risk that, due to the difference between production (serial) number catalog and production (serial) number on the delivery note will not be accepted his claim.