Business
fields

Back

SECTRON Care

  • We will help you choose the best technical solution for your needs or project

  • We will help you remotely set up the purchased device or service

  • We will solve questions about the purchased product or service

  • We will create or modify a software application tailored to a specific project


Do you need help integrating a new device or technology that would streamline and simplify the process? We can help!

We can even prepare a complete tailor-made solution for you. Our developers are involved in the development of new IoT applications on a daily basis. We come up with elegant and effective solutions to your everyday problems.

We are a well-coordinated team that follows the latest trends in M2M and IoT. Furthermore, we are constantly educating ourselves and developing our skills. We will make your vision a reality.

Are you our current customer or do you want to become one? Are you hesitant about choosing a product? Take advantage of our technical advice, we will be happy to hear from you and try to choose the most suitable solution.

By purchasing a product from us, you will not only get the product itself. You will also get a valuable ally in the form of our technical support. Our technicians are available in case of any problem.

People often turn to us with questions about making their devices operational. This includes setting up functions and various scenarios, applying updates and modifying existing software.


Contact our technical support on working days from 7:30 to 16:00, call +420 599 509 599, or write us an email at hotline@sectron.cz.


WHY SHOP WITH US?

1. We are an authorized distributor

2. We are specialists in modules, routers, modems

3. We are well-versed in GSM, UMTS, LTE, WIFI, RFID

4. We have our own custom production of antennas and cable adaptors

5. We have a friendly approach to customers

6. We are proud of our customer and technical support

7. We try to speed up the expedition because we know that your goods can’t wait

8. We guarantee the quality of products that we verify ourselves

9. The warranty on the goods goes without saying


EXAMPLES OF SOME CASES SOLVED:

INTERNET ACCESS TO THE NETWORK WITH PUBLIC IP ADDRESS USING ROBUSTEL ROUTER

INTERNET ACCESS TO THE NETWORK WITH PUBLIC IP ADDRESS USING ROBUSTEL ROUTER

INTERNET ACCESS TO THE NETWORK WITH PUBLIC IP ADDRESS USING ROBUSTEL ROUTER

The problem consisted of accessing the device (controller) from from outside. The device was located in the public network with a specified static IP address. During the analysis of the problem, it was found that the operator defines several different levels of APN for these situations. Together with the customer, we selected the most suitable router variant, enabled the ICMP function in the router's firewall, and then performed the first test. The test proved the availability of the device from the external network. In the next step, it was necessary to configure the port forwarding service which - after entering the public IP and the appropriate port - redirects the user to an external device (in this case, the web interface of the connected controller).

INTERNET ACCESS TO THE NETWORK WITH PUBLIC IP ADDRESS USING ROBUSTEL ROUTER
EDIT: COLLAPSE OF GPS SYSTEMS & TRIMBLE WNRO EVENT

EDIT: COLLAPSE OF GPS SYSTEMS & TRIMBLE WNRO EVENT

EDIT: COLLAPSE OF GPS SYSTEMS & TRIMBLE WNRO EVENT

At the beginning of 2019, one of the GPS memory blocks overflowed. This event affected all GPS receivers. The problem was the limited memory of the week counter, which has only 10 bits, so the range is 0-1023. In other words, the week counter takes a maximum value of 1024 weeks, which is less than 20 years. Our technicians analyzed all the devices. The device was updated with FW modules. We created the tutorials and provided our customers with source codes for automated playback. We performed the flash modules using the application Trimble FlashLoader 200.

EDIT: COLLAPSE OF GPS SYSTEMS & TRIMBLE WNRO EVENT
WE WILL HELP YOU SELECT THE SUITABLE ANTENNA

WE WILL HELP YOU SELECT THE SUITABLE ANTENNA

WE WILL HELP YOU SELECT THE SUITABLE ANTENNA

Antenna issues and questions are the daily bread and butter for our technicians. "I have an LTE router at home and I need to improve LTE reception or, conversely, achieve better WiFi range." Due to the large number of variants, the description of the antenna connector with which the router is equipped is a key piece of information.

WE WILL HELP YOU SELECT THE SUITABLE ANTENNA
FW ADJUSTMENT FOR PURPOSE OF NON-STANDARD USE OF GSM KEY SMART3

FW ADJUSTMENT FOR PURPOSE OF NON-STANDARD USE OF GSM KEY SMART3

FW ADJUSTMENT FOR PURPOSE OF NON-STANDARD USE OF GSM KEY SMART3

The GSM KEY device now cooperates with the Lone Worker Alarm system of the Unipetrol Litvínov fire brigade.

Variants of announcing the alarm:
1. SMS with predefined texts sent to the HZSP Unipetrol RPA operational center
2. Emergency call from the LWA device to the HZSP OS
3. Acoustic signaling and vibration of LWA devices
4. Automatic activation of the LWA device alarm

The device has been reprogrammed to be able to perform the function of the first step. The concept is set so that when one of the GSM KEY SMART3 inputs is activated, an SMS message is sent in a clearly defined format "ALARM: ALARM LINDE Litvinov has released a tilt alarm hh:mm:ss - dd.mm.yyyy" to the Fire6 operation center system HZSP in case of alarm. The device also performs the standard function of controlling the entrance gate of the fire station.

FW ADJUSTMENT FOR PURPOSE OF NON-STANDARD USE OF GSM KEY SMART3
GSM KEY ENDS THE CALL - ONE HALF TONE IS HEARD DURING A CALL

GSM KEY ENDS THE CALL - ONE HALF TONE IS HEARD DURING A CALL

GSM KEY ENDS THE CALL - ONE HALF TONE IS HEARD DURING A CALL

If you hear one half tone when calling GSM KEY, do not panic. This means that the device is fully functional, it just evaluates you as an unregistered user. First, make sure you've done the SIM card preparation steps correctly. If so, then make sure you have added the user correctly. If you think you haven't made a mistake, check if you have an activated CLIP service (especially with an O2 operator). Also, avoid using VPNs and other non-standard phone services that change your phone number.

GSM KEY ENDS THE CALL - ONE HALF TONE IS HEARD DURING A CALL
Sectron industrial

E-shop

Sectron industrial

Sectron industrial

Sectron Industrial is an e-shop specializing in M2M and IoT accessories and compact hardware solutions. You can find there ANTENNAS, WIRELESS MODULES, MODEMS, ROUTERS, CABLE REDUCTIONS AND EXTENSIONS, RF CONNECTORS. Thanks to years of experience in our own production and cooperation with the brands Gemalto a Thales Company, Telit Cinterion, Teltonika, Trimble, Advantech B + B SmartWorx, Robustel, Andra, we are able to offer an extensive portfolio of products to suit you and your solution. We develop devices, applications and cloud services using the latest technologies for high added value and easy to use in everyday life.

We have newly added the Electromobility category to our portfolio, where you can choose charging stations, wallboxes, portable chargers and charging cables.

Display more

Partners

Telit Cinterion
Trimble
Teltonika
Robustel
Protempis
JADAK A NOVANTA COMPANY
Olife Energy
Mybox
SmartWorx
Andra
HRS
Molex
GSM KEY
ADMD

IoT Hotline: +420 599 509 599, hotline@sectron.cz

International shop: +420 556 621 020, sales@sectron.cz

Connecting devices to bring the future now.

Warning
Close